By Rick Salinas, General Manager
As one of California’s leading resort casinos, we are very excited to offer our guests an opportunity to explore beyond the casino floor. Find out how we create the Barona Moments that we have become known for and that have helped us build a strong bond with our loyal guests and the greater San Diego community.
Why are we blogging? Based on feedback from our guests, we’ve discovered that there are many people interested in knowing what goes into operating an entire casino, resort and golf course. So, here we’ll take you beyond what you see in our advertising, in the headlines and on our web site.
Here you’ll get to know some of the key staff that develop our exciting games, create the food in our restaurants, manage our environmental programs, deliver our renowned customer service and help us raise awareness for the charities we contribute to.
What’s the story behind the wave you get when you drive up to Barona Casino? What goes into the development of our slot machines and table games? How does our culinary team create the mouthwatering dishes served in our restaurants? Who are some of the key staff members that deliver amazing customer service? What are some of the innovative programs Barona has implemented to protect and preserve our environment? Most importantly, what actually goes in to operating one of the most successful casinos in the United States?
That last question is really the first chapter in our story.
The reality is these Barona Moments don’t just happen. They are the result of the vision and strategy of our owners, the Barona Band of Mission Indians, and hundreds of creative and talented staff members. At Barona, we are always generating ideas from far above the 30,000 foot level.
Our plan to deliver the ultimate gaming experience is comprehensive, detailed and continually evolving. That’s why we believe that everything you see, touch, smell, hear and taste at Barona is superior to any other casino out there. And, our customers think so too as demonstrated in our hundreds of awards, including our second J.D. Power & Associates award. For two consecutive years, the prestigious organization has ranked us “Highest in Satisfaction in the Southern California Indian Casino Gaming Experience” based on feedback from casino customers from across Southern California. We are humbled by this honor and encouraged to raise the bar even higher.
And, most of the strategy and operations are happening behind the scenes. The reality is there are many more behind the scenes stories at Barona that are never told but our guests want to know more about. This blog provides a forum for us to share them!
This is just a starting point. If there’s something you really want to know more about at Barona, please let us know. We invite your comments and ideas.
We appreciate your feedback as it makes us a better business and a better partner.
For everyone at Barona, our blog is an exciting new way for us to get to know each other better.
Let’s get started!
