by George Clark, The Waving Guy
I’m sure you are asking yourself, “What is a waving guy?” I asked myself the same question when I was offered my job at Barona. I asked, “A what?” Well, I thought it was a crazy title but it has turned out to be the greatest job in town!
You’ve probably seen me standing at the entrance of Barona Resort & Casino waving to every guest as they turn onto Founder’s Way before testing their luck at San Diego’s loosest casino. That’s me, George Clark. Some of you may know me as the Waving Guy.
After five years of working at Barona, I feel like family to both visitors and employees. So many people tell me that they feel at home each and every time they visit Barona and that my wave signifies Barona’s commitment to excellent customer service.
Before I started working as the Waving Guy, I had a long career working in various industries including contracting, public relations, security and real estate, but have finally found where I belong. My job at Barona has turned into an amazing career. Through the years Barona has proven to be an outstanding employer. Everyone that works here, including the highest authority, is friendly and approachable and makes me feel at home.
The best part about my job is meeting new people. On average, I greet about 3,000 to 4,000 guests each day. There are many visitors that stop to chat on their way in and have become some of my favorite acquaintances. Not only do I greet guests, I also answer questions about the history of Barona and often help visitors find their way when they are lost. Sometimes people even say that I am good luck and they won big at the casino because I waved to them.
I think my job is one of the most important at Barona because I create a personal experience for each visitor. I like to make eye contact with the guests to welcome them in and make them feel special. Sometimes I will reciprocate a guest’s wave or point to them to let them know that we are excited to have them here.
My position as the Waving Guy has become so significant to Barona because we are the only casino resort in the area that has a greeter at the front gate. No matter which entrance people come through, they are always acknowledged. We have six greeters that alternate around four different posts at Barona including the front and back entrances, the bus stop, garage and VIP entrance.
I believe that the idea of the Waving Guy has contributed to the casino’s reputation for warm hospitality and customer service and has made each guest’s visit unique and memorable. Rain or shine, you can count on us to be there waving to you. We’re even there during Christmas dressed in Santa suits.
I am happy that I have this opportunity to work with the people that I do. I believe that everyone should enjoy their job, and I know that I enjoy mine.
