Welcome to the Barona Resort & Casino Blog!
By Rick Salinas, General Manager
As one of California’s leading resort casinos, we are very excited to offer our guests an opportunity to explore beyond the casino floor. Find out how we create the Barona Moments that we have become known for and that have helped us build a strong bond with our loyal guests and the greater San Diego community.
Why are we blogging? Based on feedback from our guests, we’ve discovered that there are many people interested in knowing what goes into operating an entire casino, resort and golf course. So, here we’ll take you beyond what you see in our advertising, in the headlines and on our web site.
Here you’ll get to know some of the key staff that develop our exciting games, create the food in our restaurants, manage our environmental programs, deliver our renowned customer service and help us raise awareness for the charities we contribute to.
What’s the story behind the wave you get when you drive up to Barona Casino? What goes into the development of our slot machines and table games? How does our culinary team create the mouthwatering dishes served in our restaurants? Who are some of the key staff members that deliver amazing customer service? What are some of the innovative programs Barona has implemented to protect and preserve our environment? Most importantly, what actually goes in to operating one of the most successful casinos in the United States?
That last question is really the first chapter in our story.
The reality is these Barona Moments don’t just happen. They are the result of the vision and strategy of our owners, the Barona Band of Mission Indians, and hundreds of creative and talented staff members. At Barona, we are always generating ideas from far above the 30,000 foot level.
Our plan to deliver the ultimate gaming experience is comprehensive, detailed and continually evolving. That’s why we believe that everything you see, touch, smell, hear and taste at Barona is superior to any other casino out there. And, our customers think so too as demonstrated in our hundreds of awards, including our second J.D. Power & Associates award. For two consecutive years, the prestigious organization has ranked us “Highest in Satisfaction in the Southern California Indian Casino Gaming Experience” based on feedback from casino customers from across Southern California. We are humbled by this honor and encouraged to raise the bar even higher.
And, most of the strategy and operations are happening behind the scenes. The reality is there are many more behind the scenes stories at Barona that are never told but our guests want to know more about. This blog provides a forum for us to share them!
This is just a starting point. If there’s something you really want to know more about at Barona, please let us know. We invite your comments and ideas.
We appreciate your feedback as it makes us a better business and a better partner.
For everyone at Barona, our blog is an exciting new way for us to get to know each other better.
Let’s get started!
March 10, 2010 at 3:29 am
You are a very forward looking casino, as is reflected in the Tribal People.
March 23, 2010 at 7:38 pm
Club Barona VIP Tickets- Please give me some
March 24, 2010 at 8:39 am
I love Barona, it is my favorite casino and the people are so nice! I have been going since it was a circus tent. My favorite casino! I want to win some “CLUB BARONA VIP TICKETS”!!!! Thank you! <3
March 24, 2010 at 3:07 pm
I’m in a band that tours the nation and I have to say BARONA is still my favorite place on earth!! The perfect place to unwind, have fun, and WIN SOME VIP TICKETS!!! Party!!
March 24, 2010 at 8:51 pm
Wow…Barona is truly an extraordinary establishment. One might think I work for Barona from what I will say, but I don’t, I’ve just been a loyal customer who appreciates the superior service I receive when I return to Barona. In the past, incidents with undesirable outcomes have arisen, however Barona has always gone far above and beyond to appease me. I continually return to Barona, usually twice a week, because the employees actually care about the customer. A characteristic that is rarely exists, if it even does elsewhere, in the service industry today. They always provide swift and diligent attention to any issues and they always provide a fair remedy, in the few, unlikely situations. In an effort to keep this comment concise, I will say this; nearly every visit to Barona, I commonly have one, if not more than one, “Barona Moments.” Whether I win or lose, I am always treated with the same respect and friendliness and for that, I say, THANK YOU BARONA, and that I will be a patron for years to come.
Sincerely,
Barron
March 24, 2010 at 8:55 pm
p.s. Dear Mr. Salinas,
You run the finest casino I know of. Your employees truly respect you and your passion for making Barona the best it can be really shows. If I could think of one word that could illustrate Barona as a whole, it would be BRILLIANT. Thanks for…Barona!
Sincerely,
Barron
April 19, 2010 at 10:17 am
Barron,
Thank you so much for your lovely message! We truly want to create an unsurpassed experience for our guest and love to hear messages like these.
Thank you again,
Barona Casino
March 25, 2010 at 4:56 pm
WOW… “BARONA VIP TICKETS” THAT WOULD GREAT. I THINK BARONA OUTSHINES THE OTHER INDIAN CASINOS AND I’VE BEEN TO THEM ALL!
BARONA’S COMPS ARE THE BEST!
March 30, 2010 at 3:28 pm
All I can say is WOW to Cirque & to Barona also Win Club Barona VIP Tickets. Love it….
March 31, 2010 at 3:23 pm
Club Barona VIP tickets!” Please! I’ve been good!
April 12, 2010 at 10:24 pm
Is there any way Barona can make craps a game without using the cards? That will attract 10x as much players and will bring so much more satisfaction.
April 16, 2010 at 11:16 am
do you have any incentives or comps to try your Hotel and Casino?
it is my first time in your area(from Palm Springs) and I am eager to experience
Barona – Thank you
July 28, 2010 at 1:50 pm
Love your casino. Been going there for years, and I absolutely love your buffet with the all you can eat oysters and crab. Some raw sushi would be nice. ( lemon role) I wish Barona offered free rooms whether or not the customer is a gold diamond or platinum member. I visit Barona often mainly for the food(Buffett & steak house) so I never get any special offers in the mail.
July 28, 2010 at 5:53 pm
Went to Barona Sunday July 25th as my first time and I had such a great time I went back Tuesday and Played BlackJack and won some money. the only thing that I dont like is the smell. all you smell is smoke. there needs to be a place where there is no smoking. but overall I loved it and I would return.
February 21, 2011 at 11:31 am
Love your casino and I absolutely love your buffet with the all you can eat oysters and crab. I wish Barona offered free rooms whether or not the customer is a gold diamond or platinum member.
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